Terms & Conditions

• All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.

• All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

• All information will be treated as confidential and protected in accordance with Data Protection legislation

• Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

• You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must be available at the of the call. A charge of £25 will be required prior to telephone consultation. (deposit amount may vary depending on the treatment you are booking)

• Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

• New patient consultations are free. If booking for treatment follows initial consultation a £25 deposit will be required. This is payable on booking and may be redeemable against treatments undertaken within 1 month of the consultation.

• When diaries are particularly busy, we may take a nominal deposit, of £50 for the aesthetician, refundable on attendance, to mitigate missed appointments.

• Pretty Faces operates a 2 working day cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment. If we hold a deposit on account this will be forfeited.

• If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide 2 working days’ notice of cancellation or change, the treatment will be forfeited.

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

• Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

• New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

We do not treat children or young adults under the age of 18 without prior arrangement.

Please do not bring children to the clinic unless they are old enough to be left unsupervised.

Children will not be allowed to accompany you into the treatment rooms.

• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

• Payment is taken, in full at the time of treatment.

• The clinic accepts cash, or major debit and credit cards.

• A discretionary deposit will be taken for some treatments and in some circumstances.

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

• consultation and assessment

• provision of information and advice

• safe treatment with evidence based products

• follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

All packages are to be paid in full before treatment commences.

All packages and treatments are non-refundable and non-transferable

If a client fails to arrive for their appointment, or provides less than 2 working days’ notice of cancellation, the session will be deducted from course.

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website.

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

All bookings made are subject to availability and change. Gift vouchers are non-transferable, non-refundable and cannot be exchanged for cash. No change or certificate for unused difference can be issued. The actual gift voucher must be presented for validation on arrival. Any reservation made using your gift voucher will be subject too our normal booking policy. Gift vouchers will be automatically redeemed in the case of a no show. Supplements may apply to certain treatments. We are not responsible if a gift certificate islets, stolen, destroyed or used without permission.